I never thought I'd agree with anything Alistair Campbell says. But during the Blackberry outage over the last few days he tweeted this about customer service:
"Some free advice. Explain while you fix. Apologise when you have. Recompense after. Handling so far woeful."
If you've ever made a mistake, this is good advice. As a teacher, it's a great way to smooth things over with any parents you've accidentally upset. It's hard to recompense, but you can go out of your way to be nice.
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